Student’s Rights and Responsibilities

Student Orientation

The Admissions Officer orients the student to the School and its programs during the application interview process. Program costs, probable length of time to acquire the degree, school policies and other matters are discussed before matriculation.
A school-wide orientation is also conducted at the start of every quarter to introduce faculty and staff, and to ensure that students are aligned and updated with any new or existing school policies and guidelines.

Student with Disability Policy

CTSB is committed to complying with all the mandates set forth in Section 504 of the Rehabilitation Act and Americans with Disabilities Act. Disabled students may make any request for reasonable accommodations to the Director of Student Services and are required to provide medical certification of their disability. In certain circumstances, early registration may be available for students with disabilities. Students who wish to file any complaint should follow the Grievance Resolution Procedures.

Student Code of Conduct and Disciplinary Policies

Students are expected to conduct themselves in an ethical manner and to abide by the regulations of CTSB. A student who violates CTSB regulations and the following student code of conduct may require CTSB to impose such penalties as deemed appropriate from verbal warning to dismissal. Any such disciplinary action will follow the established due process. Students will be informed in writing of the nature of the charges against them and will be given a fair opportunity to refute them.

The Student Code of Conduct includes the following:
(a) Cheating is defined as and includes the use of study aids, examination files, other related materials, and receiving unauthorized assistance during any academic exercise;
(b) Fabrication is the falsification or invention of any information in an academic exercise;
(c) Facilitating academic dishonesty is intentionally helping or attempting to help another student to commit an act of academic dishonesty;
(d) Plagiarism is intentionally or knowingly representing the words, ideas, or work of another as the one’s own in any academic exercise.

Student Behavior

The school will take appropriate action against any disruptive student behavior. “Disruptive behavior” is defined as:
(a) Preventing other students from learning;
(b) Preventing the teacher from teaching;
(c) Hurting, offending or threatening teachers, students or staff.

The Chief Academic Officer or the Admissions Director has the authority to expel a student at any time if their behavior disrupts class instruction. Disruptive behaviors which are not allowed at school may include, but are not limited to, showing disrespect or being impolite to teachers, students or staff. These can be in any of the following forms:
• Bothering other students, teachers and staff physically or verbally
• Not cooperating in class
• Not allowing other students to participate in class
• Not bringing the textbook and materials to class
• Sleeping in class
• Placing another person in fear of imminent physical or bodily harm
• Intentionally or carelessly engaging in conduct that threatens or endangers the health or safety or causes physical harm to any persons on campus
• “Harassment” – any actions, threats, gestures and/or words directed toward another person which have the purpose or which tend to incite a breach of peace, create a hostile environment, or cause emotional distress to that person because of humiliating, degrading, intimidating, insulting, coercive, ridiculing or alarming nature of the conduct. It frequently, but not always involves a pattern of conduct.
• Repeatedly speaking one’s native language during class.
• Being violent or any form of violence, threats, or sexual harassment may result in expulsion from the program immediately.
• Having or showing sexually explicit or violent images in any form in class.

The behaviors above are not acceptable and may be dealt with in the following manner:
1. A verbal notice from the Professor or Administrative Official
2. A written Student Warning notice or discussion with an Administrative Official
3. Expulsion and loss of I-20 status if the disruptive behavior is found to be continuing

Cheating and Plagiarism Policies

Cheating is the act of obtaining or attempting to obtain credit for work by use of dishonest, deceptive, or fraudulent means. Plagiarism is the act of taking ideas, words, or specific substances of another and offering them as one’s own.
One or more of the following actions are available to any faculty member who suspects a student of cheating or plagiarizing. The choice of action taken is guided by the extent to which the faculty member considers the cheating or plagiarism reflective of the student’s lack of scholarship or lack of academic performance in the course.
• Review no-action.
• Oral reprimand with emphasis on advising aimed at preventing further occurrences.
• Requirement that the work be repeated.
• Assignment of an “F” grade for the specific work in question.
• Assignment of an “F” grade for the course.
• Referral to the Chief Academic Officer and/or the appropriate committee.
A student accused of cheating or plagiarism is entitled to appeal the decision and may petition for due process.

Drug, Alcohol and Tobacco Policies

CTSB strongly supports the goals of a “Drug-Free Schools and Campuses” and a “Drug-Free Workplace.” It is CTSB’s policy that no person shall manufacture, distribute, possess, or use illegal drugs, a controlled substance, on its premises or as a part of any of its activities. A controlled substance includes, but is not limited to, marijuana, cocaine, cocaine derivatives, heroin, “crack,” amphetamines, barbiturates, LSD, PCP, and substances typically known as “Designer Drugs” such as “ecstasy” or “eve.” Possession of paraphernalia associated with the illegal use, possession, or manufacture of a controlled substance is also prohibited. The President has designated the Director of Student Services to act in all matters pertaining to the enforcement of this policy with regard to students and faculty to act in all matters pertaining to this policy in regard to staff. Whenever possible or reasonable School personnel will advise offenders and make available sources of rehabilitative services. At the discretion of the administration, the School may impose the following sanctions:
1. A warning to the student, staff member, or faculty member.
2. Administrative suspension of the student or suspension of employment of the staff or faculty member.
3. Administrative dismissal of the student or termination of employment of the staff or faculty member.
School policies concerning the possession and consumption of alcoholic beverages do not contravene federal, state, or municipal law. “Drinking age” in the State of California is 21 and older. Gatherings on School premises or as part of School activities, at which alcoholic beverages are to be served, must receive prior approval from the President.
It is the policy of CTSB that smoking is prohibited while in the School building. Any smoking is to be done well away from the office building. Violations of the smoking policy may result in suspension or termination of academic status or employment

Sexual Harassment Policy

CTSB declares that it will not tolerate any sexual harassment by any faculty, student or staff on another person. Alleged victims may file a written complaint to the Administrative office. Within two weeks of receipt of the complaint, CTSB shall give a written response to the complainant as the progress of the case. If any instructor or student is formally accused by an alleged victim CTSB may hold an administrative hearing after giving notice due to the accused. CTSB may take a range of actions to deal with the offender above and beyond the civil/criminal penalties the offender is liable for:
1. Verbal or written reprimand
2. Suspension for a period from the University
3. Dismissal from the University

Disciplinary Policies

Students are obligated to comply with the course requirements as set by the instructor. The instructor will report to the Chief Academic Officer any acts of academic dishonesty committed by a student who will then be required to see the Chief Academic Officer for advising. In case the student continues his/her dishonest conduct, a hearing will be convened with the student, the instructor will report the incident to the Chief Academic Officer and President. A recommendation in writing with the reasons supporting the action will be provided to the student. A decision to expel, suspend, or give a less severe disciplinary action to the student will be made by the Chief Academic Officer, and students have the right to appeal.

Complaint and Grievance Policy

CTSB places great emphasis on putting the educational experience of its students as the first priority of its administration, faculty, and staff. CTSB seeks to continuously improve the educational experience of its students, including the quality of academics, learning resources, and Student Services. Students have the opportunity to provide feedback at the end of each quarter through surveys and questionnaires. In addition, students have the opportunity to file a complaint or grievance, or otherwise, dispute or appeal a decision made by the school by personally filing a Student Complaint Form or undergoing an interview, and following a formal procedure. It is recommended that the student first resolve the issue with the parties involved prior to filing a formal complaint. Complaints can either be for academic or non-academic reasons. \

Academic complaints

Academic complaints concern faculty, students, or to report any violations of the following policies described in this catalog:
• Academic Policies such as grades, tardiness, attendance, SAP, academic probation, academic dishonesty, among others.
• Student Code of Conduct and Student Behavior
• Drug and Alcohol Policy
• Sexual Harassment Policy
• Disciplinary Policies
The Chief Academic Officer investigates, resolves and decides on all academic complaints.

Non-academic complaints

Non-academic complaints concern, staff or administrative-related issues, application of policies or procedures, Student Services, or school facilities. The Chief Operating Officer investigates, resolves and decides on all non-academic complaints.

Right to Dispute or Appeal

For the purpose of fairness and objectivity, a student who is a recipient of a decision from a previously filed complaint, or who is the recipient of a disciplinary action or administrative order for violation of any of the following policies listed below has the right to file a dispute or an appeal:
• Student Code of Conduct Violation
• Disruptive Student Behavior
• Academic Dishonesty
• Drug, Tobacco and Alcohol Policy Violation
• Sexual Harassment Policy Violation
The Board of Directors will review and decide on complaints previously decided on by either the Chief Academic Officer or the Chief Operating Officer. The Chief Academic Officer will review and decide on disputes and appeals to disciplinary actions initiated by the school against the student, and, if necessary, elevate the case to the Board of Directors.

Complaint, Dispute and Appeal Procedure

The Student Complaint Form and filing procedure requires the following information which can either be completed by the student or obtained thru a personal interview.
1. Documentation in writing of the nature of the complaint, dispute or appeal. For complaints include dates, time, location, and names of parties involved.
2. A brief statement on the ruling sought.
3. If applicable, a statement of a witness.
4. Submit any information, evidence or documents to support the complaint, dispute or appeal.
Complaints, disputes and appeals will be reviewed and investigated by the respective school officials, and a response along with a decision will be given based on the following time-frame.

Type of complaint

Deciding Authority

Timing for a Decision

Academic complaint

Chief Academic Officer

14 business days

Non-Academic complaint

Chief Operating Officer

14 business days

Dispute and Appeal to disciplinary actions, administrator orders imposed on student

Chief Academic Officer

14 business days

Dispute and Appeal to decision for previously filed complaint academic/non-academic

Board of Directors

30 calendar days

Depending on the type of the academic complaint, a conference may be conducted to hear all parties involved prior to a decision. Every effort will be made to resolve all complaints, disputes and appeals taking into consideration the best interest of both the student and the school.

Right to File a Complaint

Students have the right to appeal to the appropriate state regulatory agency in the event a complaint or dispute cannot be resolved to the complainant’s satisfaction.

A student or any member of the public may file a complaint about this institution with the Bureau of Private Postsecondary Education by calling Toll Free (888) 370-7589 or by completing a complaint form, which can be obtained on the Bureau’s Internet Website
Mailing Address:
Bureau for Private Postsecondary Education
P.O. Box 980818
West Sacramento, CA 95798-0818

Phone: (916) 431-6959
Toll Free: (888) 370-7589
Main Fax: (916) 263-1897
Licensing Fax: (916) 263-1894
Enforcement/STRF/Closed Schools Fax: (916) 263-1896

Physical Address:
Bureau for Private Postsecondary Education
2535 Capitol Oaks Drive, Suite 400
Sacramento California, 95833